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Mid Beds District Council
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Training Focus has been selected as the preferred supplier of Customer Care training for Mid Beds District Council. To ensure they can achieve their aim of being a Council which is: “… approachable, business-like and caring in all dealings with its customers” the Council has decided to deliver in-house, customised Customer Care training to all 312 employees. Having attended a Customer Care training programme delivered by our organisation for South Bedfordshire District Council, Training Focus was invited to tender for the Mid Bedfordshire Council programme. Training Focus were awarded this prestigious contract in 2004, with programmes scheduled to be delivered during 2005.
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South Bedfordshire District Council
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Training Focus has been chosen as the preferred supplier of Customer Care training for South Bedfordshire District Council. To ensure they can achieve their ambition “… to be a …council where the customer is at the heart of what we do” the Council has recognised the need to put all 470 Council employees, plus the 50 Council Members, through an in-house, customised Customer Care training programme. They invited a number of external training organisations to tender for the design and delivery of an appropriate training programme, and in the Spring of 2004 Training Focus were awarded this prestigious contract.
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Blick Rothenberg
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Having successfully designed and delivered an integrated management training programme for all levels of management within Blick Rothenberg during 2003, Training Focus have been commissioned by the partners of Blick Rothenberg to manage their 360-degree feedback programme for all managers and partners. Having successfully run a pilot programme for eight managers and partners during Autumn 2004, Training Focus will now roll-out the 360-degree programme across the organisation during 2005.
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Chivas Brothers
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Training Focus has been commissioned by Chivas Brothers to design, implement and manage their 360-degree feedback programme to be rolled out across the management team. A pilot programme, designed to integrate with the organisation’s newly developed principles and behaviours, was developed and run successfully for eight managers during Autumn 2004. The programme will now be run for the remaining managers during 2005/6.
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reesdenton
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reesdenton, chartered surveyors, have chosen Training Focus to design and deliver workshops to help them communicate more effectively, both within the team at reesdenton, and with their clients. Having delivered workshops during 2004 which culminated in the development of team communication and client relationship management strategies, Training Focus are now working with the reesdenton team on ways of further developing their team and customer management skills.
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Public Arts
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Public Arts is a charitable organisation supplying works of art for public spaces, and based in the Orangery in Wakefield. They have commissioned Training Focus to develop customised programmes to enable their team to improve their communication and planning and organising skills.
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Borough Council of Wellingborough Training Focus has been selected to deliver Recruitment and Selection training programmes for the Borough Council of Wellingborough. Having realised the potential costs of failure and litigation if recruitment and selection standards were not consistently applied, Training Focus was commissioned to ensure the high standards already in place within the Council were improved upon, and that discrimination would not be an issue in its recruitment process. Working across the whole organisation with 45 managers involved in the recruitment process, we are delivering tailored programmes to ensure recruitment standards are maintained. |
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New resources for events and conference companies After spending many thousands of pounds in hiring conference organisers
to reflect your branding and making the right statements, how many times
does your audience feel inspired by the event and surroundings, but feel
let down by the delivery of the presentation? Training Focus now offer
unique training customised to each client in order that they may deliver
inspirational presentations that enhance the impact of an event. |
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| Sony BPE |
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We are proud to announce our
selection as training provider for Sony BPE (Broadcasting & Professional
Europe). We will initially be developing persuasion and influence
training programmes for their web environment customer information
group. These
programmes will ensure this vital part of the Sony group can successfully
handle the growing demands for their services. This training partnership
will form part of Sony's proactive and innovative strategy in this
field. |
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| Blick Rothenberg |
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We are delighted to announce
our selection as the preferred training provider for Blick Rothenberg
Chartered Accountants. We will initially be working with their managers
and senior managers developing team management, planning and organising,
presentation and communication skills, plus customer relationship management.
The high level involvement of senior partners in the development of this
programme demonstrates the commitment to team and clients within this
forward thinking, highly respected firm of chartered accountants. |
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| Training Focus Finance Programmes |
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This month we have extended our range of programmes to include finance training. This has been made possible by the introduction of Charles Tuffin and Steve Brookson into the Training Focus team. Charles and Steve have many years experience delivering Finance programmes to clients throughout the UK, including British Airways, Safeway, Rolls-Royce, Toyota, and KPMG. Charles and Steve provide an exciting addition to our training team. | |||
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